Partner News

CAP COM’s leadership team cites technology capabilities, innovative product solutions and established service record as key differentiators

CINCINNATI – Vantiv, Inc. (NYSE: VNTV), a leading provider of payment processing services and related technology solutions for merchants and financial institutions of all sizes, today announced that it has been chosen by CAP COM Federal Credit Union, founded in 1953 and based in New York’s Capital Region with more than $1 billion in assets, as its payments processor in a multi- year partnership agreement. CAP COM Federal Credit Union is a member-owned financial institution.

“Being chosen by a well-respected, highly-rated credit union like CAP COM Federal Credit Union is a testament to the empowering solutions we’ve worked hard to develop and implement for our credit union partners,” said Bill Hampton, general manager, financial institution services at Vantiv. “With these innovations and a focus on the cardholder experience, we’ll help CAP COM Federal Credit Union’s card line become the preferred, top of wallet choice for its members.”

Vantiv will provide a holistic suite of payment processing solutions including debit, full service credit and prepaid card processing solutions to CAP COM Federal Credit Union’s 126,000 credit union members. One of the highlights of the product offerings is MobiMoney, a mobile app that gives members control of card functionality resulting in lower fraud losses and safer spending habits. MobiMoney allows cardholders to turn cards on and off, and receive instant alerts on their mobile devices for all card activity. It also lets them restrict card usage based on personal preferences including geographic location, type of merchant, type of transaction and threshold amount.

“The changes facing the credit union industry today can be daunting, but we feel confident with Vantiv as a partner we can grow our membership base and deliver a superior product line to our cardholders,” said Edward Glenning, Chief Technology Officer at CAP COM Federal Credit Union. “These innovative solutions, including member-operated fraud controls and mobile capabilities, made Vantiv stand out as our best choice.”

In the 2015 Raddon Financial Group’s Member Relationship Survey, which evaluates Credit Unions across the country, CAP COM Federal Credit Union once again achieved High Performer status. This included 81 percent of the members who completed the survey responding “very satisfied” with CAP COM Federal Credit Union’s service and professionalism, nearly 20 percentage points above the national average.

“It is very important to us that our new payment processor be aligned with our brand. Vantiv exemplifies a true partnership approach to portfolio growth and member service,” said Diana VanAmerongen, Chief Banking Officer at CAP COM Federal Credit Union. “We pride ourselves on providing an unmatched member experience, and we feel confident Vantiv will expand and support that commitment which we take very seriously.”

Vantiv has relationships with more than 1,400 financial institutions across the U.S. and was the first U.S. based acquirer certified by the major card networks to process EMV transactions.

To learn more about CAP COM Federal Credit Union, visit https://www.capcomfcu.org. To learn more about Vantiv’s payments processing solutions for financial institutions, visit https://www.vantiv.com/FI.

About Vantiv

Vantiv, Inc. (NYSE: VNTV) is a leading payment processor differentiated by an integrated technology platform. Vantiv offers a comprehensive suite of traditional and innovative payment processing and technology solutions to merchants and financial institutions of all sizes, enabling them to address their payment processing needs through a single provider. We build strong relationships with our customers, helping them  become more efficient, more secure and more successful. Vantiv is the second largest merchant acquirer and the largest PIN debit acquirer based on number of transactions in the U.S. The company's growth strategy includes expanding further into high-growth channels and verticals, including integrated payments, eCommerce, and merchant bank. Visit us at www.vantiv.com, or follow us on Twitter.

About CAP COM Federal Credit Union

CAP COM Federal Credit Union is a member-owned financial institution based in the New York's Capital Region with more than $1 billion in asset and ten branch locations. The credit union is member-driven and focused on superior service, convenient products and competitive rates that help members save money and make life just a little easier. CAP COM offers all the products and services you'd find at a typical financial institution. Federally insured by the National Credit Union Administration. Equal Housing Lender. For more, information visit www.capcomfcu.org.