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NAFCU, trades write to FCC on robocalls, robotexts
NAFCU and several other trade groups wrote to the Federal Communications Commission (FCC) in response to the commission's notice of proposed rulemaking to codify its 2015 ruling that allows consumers to revoke consent for robocalls or robotexts through “any reasonable means.”
In the letter, the trades highlighted the legal standard of “any reasonable means” to revoke consent is difficult to interpret for callers and encourages legal action. Instead, the trades urged the FCC to express that “a business and its customer may contractually agree to specific and reasonable methods by which the customer may revoke consent to receive autodialed or prerecorded calls or text messages.”
Additionally, the groups argued that revocation of consent should only apply to the type of information in the original text or call.
“To avoid consumer harm, it is critical that businesses not be compelled to apply a customer’s revocation request to a broader category of messages than the customer intends,” wrote the trades.
The trades also requested a six-day deadline to process revocation requests and an 18-month implementation period for the rule.
NAFCU will continue to engage the FCC to ensure credit unions can communicate with their members on time-sensitive matters.