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FCC proposes robotext, robocall rule
The Federal Communications Commission (FCC) held its June meeting yesterday. During the meeting, the FCC proposed new rules regarding consumers’ right to revoke consent to receive robocalls and robotexts.
The proposal would require robocallers and robotexters to honor do-not-call requests within 24 hours of receipt. It would codify guidance the commission published in 2015, which provides that consumers can revoke consent to receive robocalls and robotexts under the Telephone Consumer Protection Act (TCPA) through any reasonable means.
Additionally, the proposal would codify the commission’s prior guidance that consumers only need to revoke consent once to stop all robocalls and robotexts from a specific entity; and would also allow wireless consumers the option to stop robocalls and robotexts from specific numbers through their own wireless service provider.
This proposal follows the FCC’s April proposed rule, which aims to eliminate illegal robocalls and robotexts. Of note, NAFCU and other trades wrote Wednesday to the FCC. The trades requested the commission implement a reasonably fast remediation timeline when call carriers accidentally block legitimate texts, such as necessary fraud alerts from their financial institution. Additionally, the trades asked the FCC to broaden how the list of entities the consumer is giving consent to may be displayed or otherwise provided to the consumer.
NAFCU will continue to work with the FCC on its efforts to combat illegal robocalls and robotexts while ensuring that credit unions can contact their members regarding important, time-sensitive information.