Virtual Regulatory Compliance School

Schedule

Does the live event take place the full period between March 16 and March 26?

No. The live event occurs March 16-18 and March 23-26. We have spread the event out across two weeks, to give you the time you need to learn and study while performing your job and home responsibilities.

Week 1
Date	Content
Tuesday, March 16	Learn material for Exam 1
Wednesday, March 17	Learn material for Exam 2
Thursday, March 18	Only Exam Testing on this day

Week 2
Date	Content
Tuesday, March 23	Learn material for Exam 3 Part I
Wednesday, March 24	Learn material for Exam 3 Part II
Thursday, March 25	Learn material for Exam 4
Friday, March 26	Only Exam Testing on this day

The sessions are pre-recorded but available for the first time during the March 16-18 and March 23-26 dates (they’ll be available on-demand within 30 minutes of the completion of each session). During those dates, you’ll have several opportunities each day to engage in live Q&A with the instructors. You can also take advantage of our optional virtual wrap-ups after sessions conclude. The networking coffee is also in real-time. You can connect with sponsors during the live event and look them up on-demand to connect with on your own time.

System Requirements

How do I access this event? Can I watch the event from any device?

You will access the Virtual Event sessions through the agenda in the Event Platform. Please note that agenda timing is in Eastern Time. Watch the virtual event using Chrome, Firefox, Safari or Microsoft Edge. Please do not use Internet Explorer as it will not work with this event.

How do I check to ensure I won’t have viewing problems when the event begins?

You may test your device’s audio and video by viewing this test stream. You can also identify any issues in your specific systems’ hardware/software compliance with our Bandwidth and Plugin Support. Click the following link to view the full system requirements list.

What browsers will work for viewing the event?

We recommend using Chrome, Firefox, Safari or Microsoft Edge to view the event. Please do not use Internet Explorer as it will not work with this event.

What if I have issues connecting to the event stream?

For Virtual Access Questions: Please contact NAFCU’s Member Services Center at info@nafcu.org or 800.344.5580.
For Audio/Video Questions: Please email digital@nafcu.org for assistance.

What if I still cannot get connected?

Please contact NAFCU’s Member Services Center at info@nafcu.org or 800.344.5580 if you cannot get connected.
Note: Some connectivity issues may be due to your own internet connection, devices, browser and other variables. NAFCU and Yorktel, the live stream provider, will work with you to try to get you connected during the live session. If for any reason you cannot watch it live, you can watch on-demand starting within 30 minutes of each session’s completion.

On-Demand Access

How long will this event be available on-demand?

Your registration gives you access to on-demand recordings of all conference sessions until December 31, 2021. Exams may be taken online after completing the on-demand sessions.

How soon can I watch sessions on-demand?

Each session will be available for on-demand viewing starting within 30 minutes of each session’s completion.

Can I watch part of the event live, and the rest on-demand?

Yes. Your registration gives you access to on-demand recordings of all conference sessions starting 30 minutes after each session first airs, until December 31, 2021. Exams may be taken online after completing the on-demand sessions.

Registration

Can my entire team watch this event on one registration, or should we register individually?

Each registration provides access for one person to view the event, just as if you were registering to attend an event in-person. Each person will need to use their individual login to access the event. We’ve also reduced the price by up to $650 compared to the in-person event, further providing each individual attendee with excellent value while still receiving the same core compliance expertise you would receive from attending the event in-person.

Presentation Slides

Will presentations be available for download? When?

If the speaker has a PowerPoint or other session materials, they will be available on our website.

Can I share session presentations?

Each registration provides access for one person to view the event and receive session materials, just as if you were registering to attend an event in-person.

I was registered by another person. Will this be an issue?

No, but you must use the email address that was provided when you were registered. Each registration provides access for one person to view the event, just as if you were registering to attend an event in-person. To ensure your individual email was provided, not an email used to register multiple attendees, email us or call 800.344.5580.

Certification Credits

Is the event eligible for recertification credits?

Yes. Attending all sessions earns you the following credits:

22.0 CPEs for Certified Public Accountants (CPAs)
16.5 CEUs toward maintaining your NCRM
24.0 CEUs for automatic recertification of your NCCO

You will be emailed a certificate of attendance indicating the number of CPE, NCRM and NCCO credits earned within two weeks after the event. Please email n3@nafcu.org upon completion of all sessions.

When does my NCCO certification expire?

If you become an NCCO this calendar year, you would have two years to recertify your credential—starting at the beginning of the next calendar year. For example, if you become certified in March 2021, you would have from January 1, 2022 until December 31, 2023, to complete the recertification process and maintain your credential.

How do I maintain my NCCO certification?

To recertify your NCCO credential, you must earn 24 NCCO-accredited continuing education units (CEUs) between the 2-year recertification period. For those who attend Virtual Regulatory Compliance School, your period to recertify would be January 1, 2022-December 31, 2023. Credits can be accumulated by viewing NCCO-accredited sessions on NAFCU’s Online Training Center and attending NAFCU conferences where there are NCCO-accredited sessions. Credits can also be awarded from other sources upon approval. Contact ncco@nafcu.org for additional information.

NCCO Exams

When are the testing sessions during the event?

How can I prepare myself for success on the exam?

With virtual certification programs, we have observed that those who are able to put on their “out of office” message and focus on the virtual conference program and study resources versus their day-to-day work at the credit union or other organization tend to have more success on the exam. Try to find a quiet location with little interruptions to no distractions for the sessions.

We have also provided study materials to help you prepare for the exam. If you haven’t already, please refer to the “Breaking Down the NCCO Exams” webinar with Brandy Bruyere. This webinar provides best practices for tackling the exams plus important tips for using the study materials.

The NAFCU Credit Union Compliance Roadmap is an overview of complex credit union regulations and includes callouts and links to additional information for help in your regulatory understanding. The Roadmap is your textbook to assist you in studying for the NCCO exams.

The NCCO Study Guide breaks down the questions on the exams by topic and notes the sections within the Roadmap.

How will the exam sessions be held? How do I access?

Each exam will be hosted in the event platform and proctored during the conference exam times listed above by a NAFCU proctor. You will not be able to have any other computer windows/tabs/programs open or any study material out while the exam is open. You will be required to use a computer with a camera throughout the exam. If you lose connectivity during the exam, you will be able to resume the exam at another time. Failure to comply with these instructions may result in the forfeiture of your exam.

For more information, view step-by-step exam instructions.

I didn’t register to sit for the exams in advance, can I still take the exams and certify as an attendee?

To access the exams, you will need to register and pay the exam fee. Simply give our Member Service Center a call at 800.344.5580 or email info@nafcu.org to get signed up.

What is the fee to register and take the exams?

The fee to sit for all four exams is $179 for NAFCU members and $249 for non-members.

How will we know what our exam score is?

You will receive each exam score immediately upon completion of the exam.

What score is needed in order to pass?

A score of 76% is needed to pass each exam.

When will I receive my attendance certificate with CPE information?

Attendance certificates will be sent via email the week following Virtual Regulatory Compliance School. Contact certificates@nafcu.org for additional information.

I did not pass an exam. Can I retake it while still attending Virtual Regulatory Compliance School? How many times can I retake an exam?

You may retake the exams (up to three times for each exam) during the event at the designated exam times listed above and with a NAFCU proctor. You will be allowed 1 initial attempt and 4 retakes for a total of 5 attempts. If you exceed your allotted number of attempts, please reach out to ncco@nafcu.org to discuss your options.

You may choose to retake the exam post-event (up to the deadline and up to the max number of attempts) by obtaining a proctor within your credit union or locally approved proctor location. However, you will not be able to have any other computer windows/tabs/programs open or any study material out while the exam is open. Failure to comply with these instructions may result in the forfeiture of your exam.

How many times may I re-take exams after attending Virtual Regulatory Compliance School?

The exam may be attempted five times—one initial time, and four retakes. Contact ncco@nafcu.org if you encounter any problems retesting when the “live” event is no longer in session.

What is the final date for completing NCCO re-take exams?

December 31, 2021.

Is there a fee for re-take exams if I attended Virtual Regulatory Compliance School?

There is no re-take fee if exams are taken before the final exam due date period (December 31, 2021). Once past the due date, NAFCU will charge $79 for members and $119 for nonmembers per exam re-take.

When will I receive my NCCO certificate?

New NCCO’s will be sent their certificates via U.S. mail the week after Virtual Regulatory Compliance School. Please allow 2 - 4 weeks for delivery.

Once Virtual Regulatory Compliance School has ended, how long will it take to receive notification of my credential once I complete my last exam?

It generally takes 5 - 7 business days after receipt of your exam to get confirmation of your new certification. You will be notified via email, and your certificate will follow in the mail and to the credit union address we have on file. If you would like your certificate mailed to an address other than the credit union’s address, please email certificates@nafcu.org.