Dovenmuehle is the NAFCU Services Preferred Partner for Mortgage Subservicing.
About the Webinar
Join one of the oldest and largest subservicing firms in the United States as they describe the pros and cons of credit unions developing direct-to-agency relationships. Hear from industry experts Anna Krogh and Richey May’s Seth Sprague and Mignonne Davis as they discuss how to identify when it’s time to use a subservicer and what it means to outsource subservicing oversight. This discussion will focus on servicing and operations.
Key takeaways:
- Benefits of a direct-to-agency relationship
- What it means to outsource subservicing oversight
- How subservicing can enhance the member experience
Watch On-Demand
Presented By
Seth Sprague, CMB
Director, Mortgage Banking Consulting Services | Richey May
With extensive experience in mortgage banking and mortgage servicing, Seth leads the firm’s Mortgage Banking Consulting Services practice. He also serves as a strategic leader for the entire Richey May suite of services, including profitability and operational reviews, strategic planning, mortgage servicing rights (MSRs) strategy, retained versus released and cash flow optimization.
Drawing on more than 25 years of mortgage banking and mortgage servicing experience, Seth has invaluable expertise and a holistic perspective on the intersection of policy with economic and market conditions and its impact on the mortgage ecosystem. His in-depth background in mortgage strategy, profitability and operations comes at a critical time for our mortgage clients as they continue to navigate the industry’s dynamic environment.
Mignonne Davis
Director, Risk Assurance | Richey May
Mignonne serves as a Director in our Risk Assurance practice and has nearly 20 years of mortgage experience in a variety of roles including mortgage servicing, default servicing and servicing quality control. Mignonne has worked various audit and compliance roles and has extensive experience in compliance, internal controls, risk assessment, and operational processes within the mortgage industry.
In her various roles, she audited mortgage banking processes including origination, processing, underwriting, pre-funding and post-closing quality control, human resources, vendor management, governance and risk, and information technology. In her previous roles, she also audited mortgage servicing processes for forward and reverse mortgages, including interim servicing and subservicing oversight, loss mitigation, bankruptcy, foreclosure, escrow, MIP billing, payment processing, payoffs, vacant property registration, REO, property preservation, customer service, and complaints.
Anna Krogh
Vice President of Business Development | Dovenmuehle
Anna Krogh joined Dovenmuehle in 2022 as the company’s Vice President of Business Development. In this role, her responsibilities include growing Dovenmuehle’s client list by sourcing new prospects and fostering and developing long-term relationships and clients. She has more than a decade of experience in the financial services space and comes to Dovenmuehle from Associated Bank, where she served as the Senior Vice President, Sales Team Leader, following a promotion from Vice President, Treasury Management Officer. In addition to Anna’s prior experience in treasury and cash management sales at Bank of America Merrill Lynch and JPMorgan Chase, she began her career in loss mitigation at Bank of America.