Activating NorthCountry’s Vision with Data and Analytics

About the Podcast

Data and analytics tie into everything that Vermont-based NorthCountry Federal Credit Union does and the goals they want to reach for their community. Partnering with AdvantEdge Digital is one of the first steps NorthCountry has taken on the path to analytics maturity. In this episode, we’re talking with NorthCountry’s Bob Morgan, and AdvantEdge Digital’s Aaron Grossman. They’ll walk through lessons learned and best practices implemented so far in the credit union’s journey to leverage data for a better understanding of members and the insights to deliver the products and services they most want.

podcast with
Preferred partner
TruStage
Share

Listen On:

iTunesSpotifyApple PodcastRSSStitcher

Key Takeaways:

  • [11:52] Data and analytics is a program and framework of how you can drive your organization. If it is not tied to a business initiative or that question you are trying to solve then it is not going to tie into the overall growth of your organization.
  • [13:00] Be agile. Fail fast, learn from your mistakes, and you have to take time to celebrate the wins. It takes time, it does not happen overnight. You have to allow for bumps in the road and you have to use them as learning experiences.
  • [14:56] The data journey and becoming competent in data and analytics is at least as much a cultural issue for an organization as it is a technological one. 
  • [16:01] Ask your peers and fellow credit unions what they are doing with data and analytics.

Presented By

Aaron Grossman

Consulting Sales Analyst | AdvantEdge Digital

Aaron joined AdvantEdge Digital after successful careers with Oracle and IBM. There he honed both his data analytics knowledge and client service skills and showed dozens of companies how to use data to make informed decisions. A long-time credit union member himself, Aaron loves to help credit unions uncover and use data insights to strengthen their connection with members. 

Bob Morgan
Bob Morgan

CEO | NorthCountry Federal Credit Union
In March 2000, Bob accepted a branch manager position at NorthCountry Federal Credit Union in South Burlington and was promoted to Vice President, Lending and Administration in August 2001. In August 2008, he was promoted to Executive Vice President. During this time, he developed and refined lending programs, launched a business lending program, obtained down payment assistance grants for people to purchase homes, and collaborated with local non-profits to create an easy financial solution for people of modest means who encounter emergency financing needs. 

TruStage™ is the NAFCU Services Preferred Partner for TruStage™ Auto & Home and Life Insurance Products.

Related Resources

Add to Calendar 2024-06-26 14:00:00 2024-06-26 14:00:00 Gallagher Executive Compensation and Benefits Survey About the Webinar The webinar will share trends in executive pay increases, annual bonuses, and nonqualified benefit plans. Learn how to use the data charts as well as make this data actionable in order to improve your retention strategy. You’ll hear directly from the survey project manager on how to maximize the data points to gain a competitive edge in the market.  Key findings on: Total compensation by asset size Nonqualified benefit plans Bonus targets and metrics Prerequisites Demographics Board expenses Watch On-Demand Web NAFCU digital@nafcu.org America/New_York public

Gallagher Executive Compensation and Benefits Survey

preferred partner
Gallagher
Webinar
Add to Calendar 2024-06-21 09:00:00 2024-06-21 09:00:00 The Evolving Role of the CISO in Credit Unions Listen On: Key Takeaways: [01:30] Being able to properly implement risk management decisions, especially in the cyber age we live in, is incredibly important so CISOs have a lot of challenges here. [02:27] Having a leader who can really communicate cyber risks and understand how ready that institution is to deal with cyber events is incredibly important. [05:36] We need to be talking about risk openly. We need to be documenting and really understanding what remediating risk looks like and how you do that strategically.   [16:38] Governance, risk, compliance, and adherence to regulatory controls are all being looked at much more closely. You are also seeing other technology that is coming into the fold directly responsible for helping CISOs navigate those waters.  [18:28] The reaction from the governing bodies is directly related to the needs of the position. They’re trying to help make sure that we are positioned in a way that gets us the most possibility of success, maturing our postures and protecting the institutions. Web NAFCU digital@nafcu.org America/New_York public

The Evolving Role of the CISO in Credit Unions

Cybersecurity

preferred partner
DefenseStorm
Podcast
Add to Calendar 2024-06-21 09:00:00 2024-06-21 09:00:00 2024 Mid-Year Fraud Review Listen On: Key Takeaways: [01:16] Check fraud continues to be rampant across the country. Card fraud is affecting everyone. [04:31] Counterfeit US passport cards are just another new toolbox in the bad actors’ toolbox. [07:21] Blocking the fallback is the only way to defeat counterfeit cards. [11:17] The best way is constant education to your members in as many channels as you can. [13:02] We are still seeing overdraft lawsuits. Make sure the programming you have at your credit union matches what you have displayed for the members. Web NAFCU digital@nafcu.org America/New_York public

2024 Mid-Year Fraud Review

Strategy & Growth, Consumer Lending

preferred partner
Allied Solutions
Podcast
Add to Calendar 2024-06-13 09:00:00 2024-06-13 09:00:00 Democratizing AI-Powerful Regulatory Compliance for Every Financial Institution  Listen On: Key Takeaways: [02:11] One of the interesting components of a survey that Wolters Kluwer did last year was that 57% of our respondents reported that growing levels of regulatory scrutiny were a key worry for them. [04:01] Naturalized word processing and machine learning all have been in our lives but they have also been used in regulatory compliance for many years.  [11:09] Augmented intelligence is using AI to automate tasks that are simple tasks to do. [16:37] Volumes and expectations are increasing. AI is fast-moving. It is super attractive but it must be used correctly.     Web NAFCU digital@nafcu.org America/New_York public

Democratizing AI-Powerful Regulatory Compliance for Every Financial Institution 

Compliance

preferred partner
Wolters Kluwer
Podcast