Amazon Web Services is the NAFCU Services Preferred Partner for Cloud Computing.
About the Webinar
As member-based organizations, credit unions care that their members and communities are receiving the support they need and expect in their financial service institution and community partner. Join our discussion on leveraging cloud solutions to provide a more comprehensive member experience and ensure that members’ needs are met every day with top-notch support.
Key takeaways:
- Understanding the cloud services and tools that help support member care teams
- Using data to drive insights that improve member experience
- Ensuring that staff is set up for successful member support
Watch the Webinar
Presented By
Brian Murphy
Partner Strategist | AWS
Brian Murphy is a Partner Strategist on the AWS non-profit and social impact team. He is currently leading the go-to-market strategy for AWS credit unions and pon-profit financial services. Brian has more than 12 years of experience helping customers and partners build and leverage solutions in non-profit, public safety, health and human services, transportation and government technology industries.
Rick Delisi
Lead Research Analyst | Glia
Rick is the co-author of the new book "Digital Customer Service: Transforming Customer Experience for an On-Screen World" (co-authored with Glia CEO Dan Michaeli). He is also the co-author of "The Effortless Experience" and was part of the team that created the Customer Effort Score metric now being used by hundreds of companies worldwide. Prior to joining Glia he was a researcher/presenter with Gartner, specializing in Customer Service and Customer Experience. He also has a background in the airline and hospitality industries.
Char Sears
AVP, Remote Experience Manager | Unitus
Char has been a credit union advocate as a member and employee of Unitus for 17 years. During that time, she has served in various departments throughout the organization as a thought leader and problem solver for key initiatives. In her current role as AVP, Remote Experience Manager, Char evaluates, designs, and implements the credit union’s remote delivery experience.
Jeffrey Staw
Chief Innovation Officer | Open Technology Solutions, LLC
Jeff is a hands-on digital strategy & IT operations executive with longstanding success launching large-scale digital transformation projects. He is accountable for digital delivery for three credit union consortiums representing over 1M members, 2000 employees, 50+ branches, 600 seat operations/contact center, and $17BB in assets.