Musings from the CU Suite

Compiled by Anthony Demangone, Powered by NAFCU

The way you communicate is a superpower. Don’t believe me? How many times has a brief interaction with a colleague shifted your entire mood?

It could be negative tone of an interaction. The choice of words. A curt email, ALL IN CAPS. A scowl. But it works the other way. A warm smile and handshake. A pat on the back. Words of encouragement. Or a note of appreciation.

Everything you do pushes someone’s mood up or down. Everything. Choose “up.”

And now, I hope you choose to read this week’s reading pile!

• CFPB announces review of credit card late fees collected by FIs. (NAFCU Today) We’ll have more on this in the coming days. Look for a Regulatory Alert, through which we would love to hear your feedback. There is a clear trend here – the CFPB is looking at fee income by FIs.
• HFSC drops NAFCU-opposed ODP Act from markup. (NT)
• Amazon CEO Andy Jassy’s first year on the job. (WSJ)
• Leaked Amazon memo warns that the company is running out of people to hire. (Recode)
• JPMorgan cutting jobs in mortgage unit. (Reuters)
• 87 things money cannot buy. (YoungMoney)
• Good intentions can be more important than perfection. (ShepHyken)
• Fear and footnotes. (Godin)
• What you’re getting wrong about customer journeys. (HBR)
• Banks need to close the personalization gap. (GonzoBanker)

Upcoming NAFCU Events:

1. Virtual Risk Management Seminar - Aug. 16-18.
2. Congressional Caucus - Sept. 11-14. (Washington, DC)
3. CFO Summit - Sept. 20-22. (Annapolis, MD)

Upcoming weekend plans?