Three Values
Written by Anthony Demangone, Powered by NAFCU
Earlier this year, NAFCU's management team gathered to hammer out what we wanted to be as a team.
Part of the process involved discovering our team values. The things we would stand for, and the bar we would set for expectations.
Relatively quickly, I think, we centered on three values.
The exercise really has done a lot for us.
Those three values are very general. But they can answer almost every question that comes along.Â
Just a few weeks ago, I handed something to Dan. After looking at it, he asked a simple question.
Is this what "excellence" looks like?
No, it wasn't. Back to the drawing board, I went.Â
Since setting those values, we've discussed them a lot. We expect them to be in everything we do. It clarified expectations and raised the stakes.Â
Three simple values. Pretty powerful stuff.
So, a quick question for you.
What are your credit union's values?Â