Musings from the CU Suite

Written by Anthony Demangone

Baseball's Spring Training is upon us.

I won't bother you flowerful language showing how Spring Training is a metaphor for life's opportunities and new beginnings. (It's true. But I won't talk about that.)

I like Spring Training because it is a reminder that life is full of regular patterns that repeat. 

The sun will come up tomorrow. Spring Training happens each year. Monthly meetings take place...well, each month. 

Each revolution gives you a decision. You can try to improve things in the process or you can coast. 

If you can tweak the process in a way that creates even a small improvement, it is well worthwhile. 

Here's why. This graph shows the compounding effects of a continuous 1-percent improvement.

And if you doubt how effective that can be, read this article (HBR) about how the British Cycling team used small improvements to turn around its program. 

So, here's a possible task for you or someone on your team.

1. Identify regular processes in your shop that repeat themselves. 
2. Rank them in importance.
3. See if you can improve them.
4. Rinse and repeat.

So here's to small tweaks that lead to big success. 

***

Ladies and Gents, here are some upcoming NAFCU events that you might find of interest.

• NAFCU's Regulatory Compliance School. April 10-14. Arlington, Virginia.
• NAFCU's CEOs and Senior Executives Conference. April 26-28. Miami Beach, Florida.
• NAFCU's 50th Annual Conference. June 13-16. Honolulu, HI. 

And here are some webcast training events for you and your team. Both help hit annual training requirements.

• Enterprise-Wide BSA Compliance. 
• SAFE Act and Mortgage Loan Originator Training.