Do your employees know their value?

Dan at staff meeting There is no getting around it: How you treat your employees directly impacts how your employees treat your members (or customers). I have learned that a good employee experience will equal a good NAFCU-member experience.

Therefore it is in a leader's best interest to make sure employees know their value. Marcel Schwantes, principal and founder of Leadership From the Core, explains three ways a leader can show they value their employees. They include:

1.   Trusting and believing in those you lead.
2.   Repecting those you lead.
3.   Responding to the needs of those you lead.

All three of these embody a servant style of leadership – something I've written on in the past. While this type of leadership – which very well may require a culture change at your organization – won't happen overnight, it is well worth the time and patience. After all, an employee that feels valued, will only increase his or her loyalty and dedication to an organization.

To get you started in a servant mindset, here's a challenge from leadership expert Tom Peters: "What specifically have you done in the last working day, the last 24 hours, to be directly of service to your employees?"

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