Berger Leadership Blog

My organization is in the midst of our individual review process. I know the timing of reviews varies from company to company – some do it at the end of the fiscal year, others do it throughout the year when employees hit milestones. But as I am currently in the review mindset, this blog from leadership expert Lolly Daskal on effective communication caught my attention.

Communication is one of the most important skills for leaders to work on. Sure, charisma can come naturally, but effective communication is intentional. During reviews – especially if difficult conversations are required – leaders and managers must be focused and prepared to be direct and honest, without coming across as apathetic. Daskal gives insights into seven things great leaders do to avoid miscommunication:

1. They listen to understand. Conversations are all about making connections. Developing meaningful connections comes with understanding the other person, and you can only do that when you stop worrying about what you're going to say next and really think about what they're saying. Your relationship will grow as you're able to build on previous conversations.
2. They think before they speak. I'm sure all of us can think of a time when we wish we could take back what we said – whether it's what you said or how you said it. Communication errors come when we're moving too fast, so don't be too quick to respond. Take your time and get it right. 
3. They know their audience. My organization has done Myers-Briggs testing so we can all communicate better. In addition to personalities, each of us have different experiences that impact how we communicate and respond to others. In one-on-one meetings, it's important to know who you're talking with and adjust your style and responses accordingly. Consider how to phrase feedback so it's well received.
4. They treat everyone equally. Accountability is key in a work environment, and leaders must strive to hold everyone to the same standards. Doing so creates respect – not only for you among employees, but among peers and teams. Although you are at the top of the organizational chart, it doesn't give you the right to belittle anyone. Be thoughtful and courteous in your communications.
5. They manage their tone. Stressful situations lead to strong emotions. As a leader, it's important for you to keep your emotions in check and stay levelheaded to make the right decisions. Your employees will react to your tone and actions. Don't give them an excuse to talk negatively or behave poorly.
6. They're attentive. As CEOs and presidents of organizations, we have a million things running through our minds each day; it's easy to be distracted or cut someone short in a conversation without meaning to. Stay focused on the person in front of you to ensure you're responding appropriately and meaningfully.
7. They maintain a positive attitude. We all go through ups and downs, but a leader must stay consistent in their positivity. You drive the culture of your team or organization, and a positive attitude goes a long way. No one wants to work with a serial pessimist, so work to not get bogged down in the negatives.

These tips are not only good to incorporate into your review prep, but also your everyday communication. As you demonstrate these qualities to your employees, it'll set the expectation for your workplace and how people should work together, further strengthening your culture.

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